Firebird AST is seeking an onsite Secret cleared Mid-Level Tactical Support Engineer in Cannon AFB, New Mexico to provide Geospatial Information System (GIS) support, and tactical network administration and software support to SOCOM units. Must have Help Desk Tier 1, 2, and 3 support experience.

This is for a pending contract; contract award is anticipated in August 2025.

RESPONSIBILITIES

• Provide system support services in five (5) major areas:
  • Tactical Software Support
  • Mapping
  • Imagery and Geospatial Information System Support
  • Tactical Network Administration Support
  • Training Support
  • Enhancement and Upgrade Support

REQUIRED

• 3+ years of SOCOM experience.
• Active DoD Secret clearance with ability to obtain TS/SCI
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related discipline; OR the equivalent technical training with experience that aligns directly to the duties to be performed in lieu of degree for specific user units.
• Minimum of 2 years, within the last 8 years, operational experience with/or supporting the assigned Component.
• Experience in:

  • System & Network Troubleshooting (LAN/WAN, TCP/IP, DNS, DHCP, routing/switching)

  • Help Desk / Tier I–II Support (ticketing systems like Remedy, Jira, ServiceNow)

  • Hardware & Software Diagnostics (laptops, routers, SATCOM, sensors, etc.)

  • Operating Systems: Windows (Server & Desktop), Linux/Unix

  • Network Monitoring Tools: Wireshark, SolarWinds, Nagios, Splunk (if applicable)

  • System Imaging & Deployment: SCCM, Ghost, PXE boot environments

  • Vulnerability Management

  • DoD 8570 IAT Level 2, or higher certification such as:

    • CompTIA Security+

    • SSCP

    • CySA+

    • GSEC

    • CASP+

    • CISSP

    • GCIH

    • GCED

• Minimum of 5 years operational experience with or supporting an organization’s: navigation and mission planning techniques including preparation and check out of flight plans for aircraft weapons systems OR mission planning computer systems, communications, mission equipment, and planning techniques including preparation of unit mission plans for conduct of peacetime and wartime special operations missions.
• Ability to communicate issues and solutions to various stakeholders.
• Experience with the assigned Component’s tactical Standard Operating Procedures (SOP) and mission guides.
• Knowledge of assigned Components operations and tactics.
• Excellent writing communication and reporting skills.
• Ability to pass a pre-employment background investigation, drug screening and periodic random drug screening throughout the duration of employment.
• U.S. Citizenship

PREFERRED

• Active DoD Top Secret clearance with SCI eligibility.
• 5+ years of SOCOM experience.

KNOWLEDGE, SKILLS, AND ATTRIBUTES

• Ability to read, analyze, and interpret technical journals, reports, policy, legal documents, etc.
• Ability to prepare reports and presentations to company management and customer(s).
• Demonstrated leadership ability, strategic and innovative thinker, and passion for the mission.
• Ability to identify and solve problems.
• Excellent organization and time management skills.

EDUCATION

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related discipline; OR the equivalent technical training with experience that aligns directly to the duties to be performed in lieu of degree for specific user units.

CLEARANCE

• Active DoD Secret with TS eligibilty

About Firebird AST:

Firebird AST is a Service Disabled Veteran Owned Small Business (SDVOSB) based in Northern Virginia and a market-recognized leader within the IC, Department of Defense, Homeland Security, and Law Enforcement. We maintain a corporate culture deeply rooted in the US Military core values that gave us our start - honor, integrity, commitment, and selfless service. For this reason, our customers' needs and missions always comes first. We seek hard working, highly experienced, extremely motivated, professionally proven subject matter experts, trainers, leaders, innovators, and technical experts to serve on our team. Firebird AST has a firm understanding that our employees are our greatest asset and that, accordingly, they are to be provided the greatest level of respect and care possible.

Firebird AST is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.